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Privacy Policy

A legal disclaimer

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Effective Date: 12/12/2022

At Counselling with Josy, I take your privacy seriously. This policy outlines how I collect, use, and protect your personal information when you visit this website or engage in counselling services.

Who I Am

Counselling with Josy
Email: counsellingwithjosy@gmail.com
Website: www.counsellingwithjosy.com
Based in the UK

What Information I Collect

I may collect and process the following information:

  • Contact details: such as your name, email address, and telephone number when you get in touch or request an appointment.

  • Client information: including brief notes or background information you choose to share prior to or during therapy.

  • Website data: such as IP addresses, browser types, and page views, collected via cookies or analytics tools.

How Your Data Is Used

Your personal information is used solely to:

  • Respond to enquiries and arrange sessions

  • Provide therapeutic services in line with our agreement

  • Maintain accurate records, as required by professional standards

  • Improve website functionality (only anonymised data)

Your data will never be sold, and it will not be shared with third parties for marketing purposes.

Lawful Basis for Processing

Under the UK General Data Protection Regulation (GDPR), the legal grounds I rely on to process your data include:

  • Consent – when you voluntarily provide your contact details or make an enquiry

  • Contract – when we enter into a therapeutic agreement

  • Legal obligation – to comply with professional standards and safeguarding requirements

  • Legitimate interests – such as record-keeping necessary for safe and ethical practice

Your Rights

As a client, you have the right to:

  • Access the personal data I hold about you

  • Request corrections to inaccurate or incomplete information

  • Request erasure of your data (subject to legal and ethical limitations)

  • Object to or restrict processing of your data

  • Withdraw consent at any time (if applicable)

  • Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise these rights, please email me at counsellingwithjosy@gmail.com.

How Your Data Is Stored

Client information is stored securely:

  • Electronic records are encrypted and password-protected

  • Paper records, if used, are kept in a locked cabinet

  • Client data is retained for 7 years after the end of therapy, in line with ethical and legal guidance, after which it is securely destroyed

Cookies and Analytics

This website may use cookies to improve your experience and monitor site traffic. You can control cookie settings through your browser preferences.

Policy Updates

This privacy policy may be updated occasionally to reflect changes in legislation or practice. The most current version will always be available on my website.

Third-Party Services

If you use third-party platforms to book sessions or attend online appointments (e.g. Zoom or booking tools), their privacy policies also apply. I do not have control over the data they collect independently.

If you have any questions about this policy or how your data is handled, please don’t hesitate to get in touch:
counsellingwithjosy@gmail.com

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